Assistance and Contacts
Annab cares about its customers and always strives to make them feel comfortable.
If you need information or are not satisfied with the items, please do not hesitate to contact us. We will be happy to help you and do our best to meet your needs.
Phone number: +39 3887524703
WhatsApp: +39 3887524703
Email: info@annabshop.it
Return Policy
Annab accepts returns for any reason if the return request and shipment occur within 14 days from the order delivery date. Only under this condition will requests be approved.
Items must be shipped in their original condition after return authorization from Annab Shop, and not before communicating this to our Customer Service by submitting a Request using the "Make a Return" Form here, entering the order reference code and the email address used for the order. Additionally, you can choose to return the product for a refund or request a size exchange for the same model.
Our After-Sales Manager will contact you via email and guide you step-by-step through the process of returning items to our warehouse.
Please remember that shipping costs will be your responsibility.
In case of defective items, Annab will be happy to cover shipping costs (in this case, it will be necessary to demonstrate the defect with a photo).
IN CASE OF REFUND, ONLY THE COST OF THE RETURNED PRODUCT WILL BE REFUNDED, EXCLUDING THE PICK-UP FEE FOR RETURN SHIPPING AND ONLY IF PICK-UP IS EXPRESSLY REQUESTED (FIXED COST OF 7 EUROS). IF THE CUSTOMER ARRANGES THE SHIPPING OF THE ITEMS TO BE RETURNED INDEPENDENTLY, THE TOTAL COST OF THE RETURNED PRODUCTS WILL BE REFUNDED.
IF, AT THE TIME OF PURCHASE, THE CUSTOMER DOES NOT PAY SHIPPING COSTS (FOR ANY REASON, PROMOTION, ETC.), THE SHIPPING COSTS INCURRED BY ANNAB PLUS ANY CASH-ON-DELIVERY FEES WILL BE DEDUCTED FROM THE TOTAL REFUND AND WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.
IN CASE OF SIZE EXCHANGE: THE ITEMS TO BE EXCHANGED MUST BE SHIPPED TO THE ADDRESS BELOW, FOLLOWING THE SAME RETURN PROCEDURES. THE CUSTOMER, AFTER RECEIVING THE REFUND THROUGH THE SAME PAYMENT PLATFORM, WILL PLACE A NEW ORDER FOR THE CORRECT SIZE/MODEL.
THE PACKAGE MUST BE SHIPPED TO THE FOLLOWING ADDRESS:
ANNAB SRL – VIA OGLIARO 50 – 80054 GRAGNANO (NA)
PLEASE INCLUDE A SHEET IN THE PACKAGE CONTAINING YOUR NAME AND SURNAME, ORDER NUMBER, AND SIZES TO BE EXCHANGED. IF THIS PROCEDURE IS DIFFICULT FOR YOU, DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE VIA EMAIL OR WHATSAPP!
For orders placed outside the European Union, for hygiene reasons, it is unfortunately not possible to exchange or return items, pursuant to art. 59 of Legislative Decree 206 of September 6, 2005 and subsequent amendments and additions (cd. Consumer Code).
Do's and Don'ts
To return an item:
1. Notify us of your intention to return an item within the fourteenth working day from the delivery of the goods.
2. Wait for our Customer Service to process the request and send return authorization.
3. Ship the product in its original condition (if possible, in its original box or bag).
Annab does not accept returns for the same order if sent separately in two different shipments.
4. Return the item along with its original tag. Items returned without the appropriate tag will not be accepted.
5. Annab undertakes to refund the full amount, excluding shipping costs.
6. If the above conditions are not followed, or the returned item is used or damaged, Annab will not proceed with the refund. In this case, you can decide to have the previously purchased item returned to you at your expense. After this last shipment, no further return operations will be possible.
Refund Times
The refund will be issued within 20 days of delivery. The time required for the refund varies depending on the payment method you prefer to use:
- Credit Card:
The timings depend on the Credit Institution that issued your card. In any case, the value date of the re-credit will be the same as the value date of the debit. As soon as the refund is issued, we will send you a notification via email.
- PayPal:
The refund will be made directly to your PayPal account upon email notification. You will also receive a final communication from our Customer Service.
- Cash on Delivery or Bank Transfer:
The refund will be made directly to your bank account by providing the necessary details during the return procedure. You will also receive a final communication from our Customer Service.